It is possible to rent a vehicle without a proper credit card in all Joyrent offices by being in possession of a debit, electron, prepaid or Pagobancomat card
In order to rent a Joyrent vehicle with a debit, electron, prepaid and Pagobancomat card it is necessary:
All rentals with debit, electron, prepaid and Pagobancomat cards must meet the following requirements:
For debit, electron and prepaid cards, Joyrent staff uses a web service that allows payments to be completed at the start of the rental.
Said web service:
Both the desk employee and the customer have the immediate perception of the card's suitability and the successful completion of the transaction. The desk employee of the rental office will proceed with the collection of a quantified amount, as described in the "Debit Card Procedure Rates" section.
At the end of the rental, the staff of the drop-off office will quantify the cost of the rental and the amount to be refunded. The staff will report this amount to the Joyrent administration office. This office is the only one allowed to return the amount due to the customer.
The administrative staff checks the contract and the balance due, then proceeds with the proposed refund or modifies the amount due. This refund is perfected by the Joyrent administrative office within 6 working days from the closure of the rental contract.
For customers who opt for the Debit Card Procedure, the amount due at the beginning of the rental is generally equal to the sum of the following elements:
These elements may vary according to the following factors:
The following are applicable security deposit:
Customers can request a receipt as proof of the refund of the security deposit. Said documentation will be issued after the refund has been done.
Only the administrative office of Joyrent finalizes the refunds within 6 working days from the end of the rental.
Customers can request the refund documentation to any Joyrent operative office, or to the Customer Service, by email. A copy of the receipt will be sent to the customer also by email
In case of refunds of deposits made: