Special Rental Conditions


Rates include:

  • Unlimited mileage
  • Airport surcharge, Road Tax
  • One Additional driver
  • Third party liability insurance (max coverage: € 26.000.000 / accident)
  • Collision Damage Waiver (CDW) – see Excess table
  • Theft Protection (TP) – see Excess table
  • 24 hours road assistance (available only in Italy)*
  • Free shuttle service to/from airport locations
  • Snow chains

Compensatory Penalty (maximum amount)

Joyrent Vehicle Group Code A/B/C/CA/J D/N/NA/O E/F/FA G/M/3 L Q/W S/X
Damage excess € 1500 € 1700 € 1800 € 2000 € 2200 € 2500 € 3500
Theft excess € 1800 € 2000 € 2200 € 2500 € 2500 € 2700 € 4000

Rates do not include:

  • Super Cover protection (SCP): no excess in case of accident or theft (included tyre and glazing). Cost varies depending on the rented vehicle (see below table)
  • Mini Cover Protection (MCP): reduce the excess amount in case of damage or theft of 50%. Cost varies depending on the rented vehicle (see below table)
  • Glass and Tyre Protection (G&T): no excess in case of damage to tyre and or glazing of rented vehicle. Cost varies depending on the rented vehicle (see below table)
Joyrent Vehicle Group Code A/B/C/CA/J D/N/NA/O E/F/FA/M/G L/Q/W/S/X
Additional Protection        
SCP € 15 € 20 € 25 € 30
MCP € 7,50 € 10 € 12,50 € 15
G&T € 4 € 5 € 7 € 8

In case of damage will be always applied an administrative fee of € 61

Optional services:

  • Personal Accident Insurance (PAI): € 5 / day, maximum EUR 35 / month (max coverage € 77.500,00)
  • Second additional driver: € 6 / day, maximum € 84 / month
  • Young Driver (19-25): € 12 / day, maximum € 168 / month
  • WiFi Router: with unlimited internet data traffic within Italy is available on request for EUR 7,00/DAY. WiFi router could connect up to 5 different devices (mobile smart phones, notebooks, netbooks, etc)
  • Out of Hours: € 70 for Pick Up / Drop Off before / after working hours – Out of hours Pick Up time has to be confirmed by Joyrent reservation office (see further details about Out of Hours Pick Up time restriction in “Reservation” section)
  • Baby seat (0-9 Kg): is available on request for € 10 / day, maximum € 70 per rental
  • Child seat (9-18 Kg): is available on request for € 10 / day, maximum € 70 per rental
  • Booster seat (18+ Kg): is available on request for € 6 / day, maximum € 42 per rental
  • Ski-Rack (2 pairs of ski): is available on request for € 12 / day, maximum € 84 per rental
  • GPS Device: is available on request for € 8 / day, maximum € 112 per rental
  • Refueling fee: € 20 (Normally vehicles will have a full tank of petrol upon collection, and should be returned as such, otherwise any difference in fuel spent will be charged at cost value, plus a refueling service fee)
  • Delivery and collection: on request, during opening hours (not available on airport location). Within city limits € 30 Extra urban limits € 1,50 / Km (minimum € 35)
  • Winter Tyres: during winter period (from 15th of November to 15th of April) € 12 / day, maximum € 252

*Road Assistance

During the whole rental, as agreed with Joyrent SRL, you’ll receive, with no additional costs our Aid Service in case of failure of the rented vehicle.If the failure depends on the following reasons the Aid Service won’t be provided for free, but additional costs will be added relating to the service received.

  • Wrong refueling
  • Fuel depletion
  • Brake or loss of car keys
  • Tire puncture
  • Car battery off

For receiving the Aid Service, you have to contact the phone number on your agreement holder and follow the instructions given, it may be required to advance the costs for some services, you’ll be refunded on presentation of the supporting documents. Refund request and all the documents related have to be send trough website: www.joyrent.it.

Method of payments

  • The following credit cards are accepted: Mastercard, VISA, Diners, AMEX, Electron Debit Cards (Visa Electron)
  • Cash and bank checks are not accepted

A valid credit card owned by the renter must be presented as guarantee for the rental agreement. A security deposit on a customer’s credit card is required to cover any additional costs arising from the single rental

Minimum and maximum rental duration

Minimum rental duration is 1 day, maximum duration is 29 days. In case of reservation more than 29 rental days, a new rental agreement will be requested and issued.

Driver’s License Requirement

  • Minimum Driving License requirements: held a valid driving license for at least one year
  • Driving license has to be in Latin characters, if not an international driving license will be required
  • Minimum requirements for driver: 19 years of age to drive a vehicle from group MBMR / NBMR / EDMR / CDMR / CWMR / NBAR / NXAR (A / B / C / D / N / J / JC), 25 years for other vehicle groups
  • Young driver fee: € 12 / day, maximum € 168 per rental for drivers between 19 and 24 years of age
  • Maximum Age limit of Driver: 79 years old

Driving Restrictions

  • Vehicles may be driven within European Union, United Kingdom, Switzerland, Lichtenstein, Vatican, San Marino, Andorra, Principality of Monaco
  • Vehicles cannot be driven in Estonia, Latvia, Lithuania and in all the countries outside of the European Union

Fines, Highway Tolls And Parking Tickets Payment

All fines issued further to a violation of the Street Code and/or missing tolls and/or parking tickets issued during the rental period will be notified to the customer. Moreover, client will be charged on his credit card for a supplement of € 61 as handling fee per fine and/or missing toll and/or parking ticket.

One Way rentals

For One Way rentals € 85 will be charged to customer


It’s possible to modify and cancel the reservation until 24 hours before the Pick Up date and time. A fee of € 50 will be charged on the credit card used during the reservation if no one shows up at the location. A grace period of 2 hours more than Pick Up time is allowed.

Airport location: In case of delay on flight arrival time (it the flight number and airline were provided in the reservation) Joyrent will wait the customer for Pick Up until the new estimated flight arrival time + 45 minutes. After this period the reservation will be considered as “No Show” and will be canceled. In case of arrival delayed later than 00.30 no Pick Up will be possible and the reservation will be guaranteed until the opening hour of the next morning.

All costs include italian VAT, unused days of rental are never refundable


Customer Service: Tel. 0039 393 8766803 – customercare@joyrent.it