F.A.Q.

DOMANDE FREQUENTI

1What is included in the rental price?
  • Unlimited mileage
  • Airport surcharge, Rail Station surcharge, road Tax
  • Third party liability insurance (max coverage: € 26.000.000 / accident)
  • Collision Damage Waiver (CDW)
  • Theft Protection (TP)
  • Road assistance (available only in Italy)
  • Free shuttle service to/from airport locations (for further information click here)
  • Snow chains (from 15th November 2018 until 15th April 2019)
  • Preparation of the vehicle
  • Registration fees
  • For details on excess amount click here

2What is required to rent a vehicle with Joyrent?
  • Age of each driver between 19 and 79 years old
  • A valid driving license held for at least one year from each driver
  • A valid identity card of the renter
  • A valid credit card owned by the renter
3In which countries can I drive?
  • Vehicles may be driven within EU (see exceptions), Switzerland, Lichtenstein, Vatican City, San Marino, Andorra, Principality of Monaco
  • Vehicles can not be driven to the following countries: Estonia, Latvia, Lithuania and in all the others non EU countries
4What are the payment methods accepted by Joyrent?
  • For the payment of the rental itself and for any additional optional the following credit cards are accepted: Mastercard, VISA, Diners, AMEX
  • Debit, electron, prepaid and Pagobancomat cards are also accepted
  • Cash and bank checks are not accepted

For further details about the accepted cards click here

5Is it possible to cancel a reservation?

Yes, you can cancel or modify a reservation within 24 hours of the beginning of the rental. A penalty of € 50 will be charged on the credit card used during the reservation if no one shows up at the location. If the total cost of the rental is less then €50, a fee equal to the cost of the rental will be charged.

6Where and when can I buy additional Cover Protections?

The below additional protections to reduce partially or totally the excess, can be purchased at the time of pick-up:

  • Super Cover protection (SCP): no excess in case of accident or theft (glass and tyre protection included). Cost varies depending on the rented vehicle. It is worth noting that, if the theft/fire occurs in Sicily and Apulia the theft/fire penalty is not integrally eliminated and the customer will still be responsible for a non-waivable amounts
  • Mini Cover Protection (MCP): reduce the excess amount in case of damage or theft of 50%. Cost varies depending on the rented vehicle
  • Glass and Tyre Protection (G&T): no excess in case of damage to tyre and or glazing of rented vehicle. Cost varies depending on the rented vehicle

For more information on additional protections click here

7What is the minimum age allowed for the driver. Is there an extra cost for young drivers?
  • Driver Minimum Age: 21 years old, with no additional costs, in order to drive vehicles of all car groups except L.
  • 25 years old for vehicles of the L car group.
  • However, upon the payment of the Young driver fee, 19-20 years old customers can drive vehicles of the following car groups: A/AC/B/C.
8Can I pick up and drop off the vehicle out of office opening hours?

It's possible to agree the pick up and / or the drop off of the vehicle out of office opening hours upon request to be submitted at the time of booking.

9How long does Joyrent take out credit card deposit?

Joyrent unlocks the deposit on your credit card within 72 hours of the end of the rental agreement. The amount of the deposit will be available on your account depending on the timing of the interbank circuit used by your credit card.

10What should I do to use the free shuttle service to and from the airport?

You should contact the Joyrent office where you will rent the vehicle using the telephone numbers listed in your voucher.