F.A.Q.

DOMANDE FREQUENTI

1What is included in the rental price?
  • Unlimited mileage
  • Italian VAT, Airport surcharge, Road Tax
  • One additional driver
  • Third party liability insurance (max coverage: € 26.000.000 / accident)
  • Collision Damage Waiver (CDW)
  • Theft Protection (TP)
  • 24 hours road assistance with vehicle substitution in case of accident / damage of the car
  • Free shuttle service to/from airport locations

For details on excess amount click here and download the Joyrent Special Rental Conditions in PDF

2What is required to rent a vehicle with Joyrent?
  • Age of each driver starting from 19 to 79 years old
  • A valid driving license held for at least one year from each driver
  • A valid identity card of the renter
  • A valid credit card owned by the renter
3In which countries can I drive?
  • Vehicles may be driven within EU (see exceptions), Switzerland, Lichtenstein, Vatican, San Marino, Andorra, Principality of Monaco
  • Vehicles can not be driven to the following countries: Estonia, Latvia, Lithuania and in all the others non EU countries
4What are the payment methods accepted by Joyrent?

The following credit cards are accepted: Mastercard, VISA, Diners, AMEX, Electron Debit Cards (Visa Electron). Cash and bank checks are not accepted. A valid credit card owned by the renter must be presented as guarantee for the rental agreement. A security deposit on a customer's credit card is required to cover any additional costs arising from the single rental

5Is it possible to cancel a reservation?

Yes, you can cancel or modify a reservation within 24 hours of the beginning of the rental. A fee of € 50,00 will be charged on the credit card used during the reservation if no one shows up at the location. A grace period of 1 hour more than pickup time is allowed. Please contact the Joyrent reference office to keep valid the reservation in case of flight delays.

6Where and when can I buy additional Cover Protections?

The below additional protections to reduce partially or totally the excess, can be purchased at the time of Pick-Up:

  • Super Cover protection (SCP): no excess in case of accident or theft (included tyre and glazing). Cost varies depending on the rented vehicle
  • Mini Cover Protection (MCP): reduce the excess amount in case of damage or theft of 50%. Cost varies depending on the rented vehicle
  • Glass and Tyre Protection (G&T): no franchise in case of damage to tyre and or glazing of rented vehicle. Cost varies depending on the rented vehicle

For more information on extra protection costs click here and download the Joyrent Special Rental Conditions in PDF

7What is the minimum age allowed for the driver. Is there an extra cost for young drivers?

The driver must be at least 19 years old to drive a vehicle from group MBMR / NBMR / EDMR / CDMR / CWMR / NBAR / NXAR (A / B / C / D / N / J / JC), 25 years for other groups. The Young Driver Fee is: € 12,00 / day, maximum € 168,00 per rental for drivers between 19 and 25 years of age

8Can I pick up and drop off the vehicle out of office opening hours?

It's possible to agree the pick up and / or the drop off of the vehicle out of office opening hours upon request to be submitted at the time of booking.

9How long does Joyrent take out credit card deposit?

Joyrent unlocks the deposit on your credit card within 72 hours of the end of the rental agreement. The amount of the deposit will be available on your account depending on the timing of the interbank circuit used by your credit card.

10What should I do to use the free shuttle service to and from the airport?

You should contact the Joyrent office where you will rent the vehicle using the telephone numbers listed in your voucher